Autism Health Coaching LLC.

Last updated: March 30, 2026.

Email support at autismhealthcoaching@gmail.com with the name and email used at checkout.

This Refund and Cancellation Policy applies to purchases made through Autism Health Coaching LLC, which may be referred to as the Company, we, us, or our, on autismhealthcoaching.com or through our payment links and invoices.

What You Are Purchasing

We provide coaching and educational services focused on lifestyle accountability, habit tracking, and practical planning. We do not provide medical care, psychotherapy, diagnosis, treatment, or emergency services.

We do not provide services directly to minors, and we do not conduct sessions with minors present on the call.

Definitions

A Session means a scheduled live coaching call delivered online.

A Package means a bundle of multiple Sessions purchased together.

A Client means the adult who purchases services or receives services.

A No Show means the Client does not attend within ten minutes of the scheduled start time.

A Late Cancellations means a cancellation made less than twenty four hours before the scheduled start time.

Delivery and Fulfillment

Services are delivered as scheduled online Sessions.

If a written plan is included, it is delivered by email as a printable PDF within forty eight hours after the Session.

No instant digital access is provided upon purchase. Payment reserves time on our calendar and secures coaching availability.

Autism Clarity Session

For a single Autism Clarity Session, you may reschedule a paid Session up to five times total. After five reschedules, you will be placed on a two month cooling off period before you can book again.

You may cancel for a full refund if you cancel at least twenty four hours before the scheduled start time. Late cancellations are not refundable.

If you arrive late, the Session still ends at the originally scheduled end time.

No shows are treated as a completed Sessions and are not refundable.

If we must cancel a Session, you may choose either a reschedule at no cost or a full refund for that Session.

Coaching Packages

If you cancel before the first Session takes place, you receive a full refund.

If you cancel after one or more Sessions have been completed, you may request a prorated refund for unused Sessions only. The refund amount equals the purchase price multiplied by the number of unused Sessions divided by the total number of Sessions in the Package.

For example, if a twelve Session package is purchased for three thousand dollars and four Sessions are completed, eight Sessions remain unused, and the refund equals three thousand dollars multiplied by eight divided by twelve.

For Packages, a No Show counts as a used Session and a Late Cancellation counts as a used Session.

Unless otherwise stated in writing at the time of purchase, Package Sessions should be scheduled within twenty four months of purchase. Unused Sessions after the expiration period are forfeited and are not refundable.

Recording

If a Client requests a recording, we may record and share it. Recording is not guaranteed.

If we do record, we will provide access in the method we choose, typically through a secure link, for a limited time.

How to Request a Refund

Refund requests must be made in writing by emailing max@autismhealthcoaching.com.

Include the name on the purchase, the email used at checkout, what you purchased, and the date of the scheduled Session or Sessions.

Approved refunds are issued back to the original payment method.

Billing Issues and Disputes

If you believe there is a billing error, contact us first so we can resolve it directly.

If a charge is disputed after services were delivered, we may provide documentation showing purchase, scheduling history, and delivery of services to respond to the dispute.

Initiating a charge dispute does not cancel any remaining payment obligations for services already delivered.

Installment Payment Plan Terms

Installment payment plans may be offered at our discretion for certain coaching Packages. An installment plan is a structured way to pay a fixed Package price over time. It is not a subscription and it does not change what is included in the Package.

When you choose an installment plan, you authorize Autism Health Coaching LLC to charge your selected payment method automatically on the agreed schedule until the full Package price is paid. The total price, the number of payments, the amount of each payment, and the payment dates shown at checkout or on the invoice control if there is any conflict with other wording.

Because coaching services are delivered over time, refunds under an installment plan are based on Sessions delivered and amounts paid at the time of cancellation. This value of each Session is the total Package price divided by the total number of Sessions in the Package. If you cancel after some Sessions have been completed, we determien the earned amount by multiplying the per Session value by the number of Sessions completed.

If the amount you have paid to date is greater than the earned amount, you may request a refund of the difference.

If the amount you have paid to date is less than the earned amount, no refund is due and you remain responsible for paying the difference. In that situation, future Sessions may be paused until the account is brought current.

If you cancel a Package before any Sessions occur, you receive a full refund of amounts paid, and no future installment charges will be attempted.

A Late Cancellation or a No Show counts as a completed Session for refund calculations under any Package, including installment plans, as described in this policy.

If an installment payment fails, we may attempt to reprocess it. If payment cannot be collected within a reasonable period, we may pause scheduling, pause delivery of services, or cancel remaining Sessions. Canceling remaining Sessions does not eliminate your responsibility to pay for Sessions already delivered.

We do not charge interest on installment plans unless we clearly disclose it in writing at checkout or on the invoice before you agree.

To request a refund under an installment plan, you must email max@autismhealthcoaching.com and include the name of the purchase and the email used at checkout.

Approved refunds under an installment plan are issued only to the original payment method and only up to the amount actually paid.

Governing Law

We may update this policy from time to time. The version posted on our website at the time of purchase applies to that purchase.

This policy is governed by the laws of the State of Florida, without regards to conflict of law principles.

Contact

Customer support regarding refunds, cancellations, or billing questions, email max@autismhealthcoaching.com.